» Play it safe: cancel free of charge with the travel cancellation cover until the day of arrival. «
Option 1 – without cancellation protection
This applies, if you do not choose Option 2 (possibility of withdrawal by paying forfeit money). In this case, the following cancellation fees will apply to you:
Up to 72 hours before arrival day free cancellation.
Up to 24 hours before arrival day: 90% of the booked arrangements.
On the day of arrival and early departure 100% of the booked package will be charged.
Option 2 – with cancellation protection
For a lump sum (“forfeit money”) you get the right to withdraw from the booking without giving a reason, up to the day of arrival. This right of withdrawal is not bound to the occurrence of certain circumstances (such as illness, deaths in the family, etc.). The corresponding lump sum will automatically be added to your total amount. An early departure during the stay is not included.
Actual forfeit money:
Supreme: EUR 25 per person & stay
Finest Family: EUR 70 per room & stay
Exceptions for the Supreme
For the packages “Fasten” and “M. Angerer” as well as from 24.12.-6.1.2020 the cancellation conditions of the Austrian Hotelier Association apply and as cancellation protection we recommend that you take out a travel insurance via the European insurance.
Exceptions for the Finest Family
In the periods 12.-22.4., 25.10.-3.11. as well as 24.12.-6.1.2020 the cancellation conditions of the Austrian Hotelier Association apply and as cancellation protection we recommend you to take out a travel insurance via the European insurance.
How long is the cancellation protection?
The cancellation protection begins with the completion of the booking and ends on the day of arrival at 00:00.
How do I cancel?
We ask for your understanding that only written cancellations (by e-mail or letter) will be accepted.
Question & Answers
If you have comments or questions about our cancellation protection, please contact us.