Cancellation Protection
» Play it safe: cancel free of charge until the day of arrival with the travel cancellation protection «
With Cancellation Protection
For a lump sum (“forfeit money”) you get the right to withdraw from the booking without giving a reason, up to the day of arrival.
Supreme: 3 € per guest & night
Finest Family: 3 € per guest & night
Without Cancellation Protection
The following cancellation fees will apply to your booked arrangement:
- Up to 15 days until arrival: free cancellation
- 14 days until arrival: 40 %
- 7 days until arrival: 70 %
- 1 day until arrival: 90 %
- On the day of arrival and early departure: 100 %
Merkur/Fit4Life bookings are subject to their own regulations.
How long is the cancellation protection?
The cancellation protection begins with the completion of the booking and ends on the day of arrival at 12 midnight.
How do I cancel?
We ask for your understanding that only written cancellations (by e-mail or letter) will be accepted.
Question & Answers
If you have comments or questions about our cancellation protection, please contact us.