Cancellation Protection

With Cancellation Protection

For a lump sum (“forfeit money”) you get the right to withdraw from the booking without giving a reason, up to the day of arrival.

Supreme: 3 € per guest & night
Finest Family: 3 € per guest & night

 

Without Cancellation Protection

The following cancellation fees will apply to your booked arrangement:

• Up to 15 days until arrival: free cancellation
• 14 days until arrival: 40 %
• 7 days until arrival: 70 %
• 1 day until arrival: 90 %
• On the day of arrival and early departure: 100 %

Merkur/Fit4Life bookings are subject to their own regulations.
 

How long is the cancellation protection?

The cancellation protection begins with the completion of the booking and ends on the day of arrival at 12 midnight.

How do I cancel?

We ask for your understanding that only written cancellations (by e-mail or letter) will be accepted.

Question & Answers

If you have comments or questions about our cancellation protection, please contact us.