A message from the Reserve

Dear guests, dear friends

We created the Reserve to serve as a space of retreat and relaxation, where we offer our guests a luxurious experience in a protected environment. Since Covid-19 unfortunately still keeps the whole world in suspense, the need for safety and health is undoubtedly the top priority. Therefore we have set up our own Covid task force. The highest safety and hygiene standards in all areas are very important to us and it goes without saying, that we always keep them up-to-date – we want to protect our guests and our employees!

We are ready when you are

All guests must wear face masks when entering the hotel, in the restaurant & at the hotel bar (except at the table), in the Finest Beauty and the Merkur Lifestyle Spa, as well as everywhere where the minimum distance of 1.5 meters cannot be maintained. Please keep your face mask with you at all times.

High points of contact such as door handles and elevator surfaces, as well as furniture in public areas are disinfected several times a day. We use hand sanitizer dispensers and practice social distancing in all of public areas, as well as the staff only areas.

We are only as strong as our teams

Our team members are keeping track of their health and are measuring their body temperature on a daily basis. We are wearing face masks whenever we are in contact with guests or other people and we keep the minimum distance to ensure your comfort and safety at all times.

It is important to us to take good care of you

We have reduced the guest capacities of our hotels and the entire reserve is exclusively available to our hotel guests and golfers. Updated seating plans in the restaurants make it possible to fully enjoy the food, including buffets, while keeping a safe distance to other guests. As usual, we try spoil you with the finest culinary delights. We use even more regional and seasonal products, while keeping the environment in mind. Our farm-to-table concept, the Reiters Genusswerkstatt, delivers carefully produced food from our organic farms in the Pöllauer Tal nature park. Counter service is not permitted, we are happy to serve at the table. The members of our service team wear face masks at all times. There are strict hygiene and cleaning procedures in the kitchen, in accordance with HACPP standards.

We are only borrowing the earth from our children

Our child care in the Finest Family is still available 12 hours a day. We are trying to spend as much time outside as possible, enjoying the nature and visiting the animals housed at the spacious Reserve.  We offer fun and entertainment at the Children’s Club, divided into four age groups: 6 months – 2 years, 3-6 years, 7-9 years and 10+ years.

As soon as new information regarding safety measurements is available, we will adjust our arrangements in consultation with medical and public health experts in order to ensure we remain vigilant along the way and offer you the best possible stay at the Reserve.

In order to adhere to these new guidelines, there is a new function in each of our hotels. We are introducing an environmental health and safety management, which will also serve as a contact for our guests should they have any questions regarding the safety measurements. During times like these, our team is happy to help you with any uncertainties and will ensure that you and your loved ones have a pleasant, unforgettable and, above all, safe stay in our home.

We kindly ask you to consider these measures in your own interest and we thank you in advance for your support.

See you soon at the Reserve,
Karl J. & Nikola Reiter
Owner of Reiters Hotels