A message from the Reserve
Dear guests, dear friends
We created the Reserve to serve as a space of retreat and relaxation, where we offer our guests a luxurious experience in a protected environment. Since Covid-19 unfortunately still keeps the whole world in suspense, the need for safety and health is undoubtedly the top priority. Therefore we have set up our own Covid task force. The highest safety and hygiene standards in all areas are very important to us and it goes without saying, that we always keep them up-to-date – we want to protect our guests and our employees!
We are ready when you are
All guests must wear face masks when entering the hotel, in the restaurant & at the hotel bar (except at the table), in the Finest Beauty and the Merkur Lifestyle Spa, as well as everywhere where the minimum distance of 1.5 meters cannot be maintained. Please keep your face mask with you at all times.
High points of contact such as door handles and elevator surfaces, as well as furniture in public areas are disinfected several times a day. We use hand sanitizer dispensers and practice social distancing in all of public areas, as well as the staff only areas.
We are only as strong as our teams
Our team members are keeping track of their health and are measuring their body temperature on a daily basis. We are wearing face masks whenever we are in contact with guests or other people and we keep the minimum distance to ensure your comfort and safety at all times.
It is important to us to take good care of you
We have reduced the guest capacities of our hotels and the entire reserve is exclusively available to our hotel guests and golfers. Updated seating plans in the restaurants make it possible to fully enjoy the food, including buffets, while keeping a safe distance to other guests. As usual, we try spoil you with the finest culinary delights. We use even more regional and seasonal products, while keeping the environment in mind. Our farm-to-table concept, the Reiters Genusswerkstatt, delivers carefully produced food from our organic farms in the Pöllauer Tal nature park. Counter service is not permitted, we are happy to serve at the table. The members of our service team wear face masks at all times. There are strict hygiene and cleaning procedures in the kitchen, in accordance with HACPP standards.
We are only borrowing the earth from our children
Our child care in the Finest Family is still available 12 hours a day. We are trying to spend as much time outside as possible, enjoying the nature and visiting the animals housed at the spacious Reserve. We offer fun and entertainment at the Children’s Club, divided into four age groups: 6 months – 2 years, 3-6 years, 7-9 years and 10+ years.
As soon as new information regarding safety measurements is available, we will adjust our arrangements in consultation with medical and public health experts in order to ensure we remain vigilant along the way and offer you the best possible stay at the Reserve.
In order to adhere to these new guidelines, there is a new function in each of our hotels. We are introducing an environmental health and safety management, which will also serve as a contact for our guests should they have any questions regarding the safety measurements. During times like these, our team is happy to help you with any uncertainties and will ensure that you and your loved ones have a pleasant, unforgettable and, above all, safe stay in our home.
We kindly ask you to consider these measures in your own interest and we thank you in advance for your support.
See you soon at the Reserve,
Karl J. & Nikola ReiterOwner of Reiters Hotels
For new bookings at the Reiters Reserve Supreme Hotel or the Reiters Reserve Finest Family Hotel wie are offering adjusted cancellation conditions und travel protection.
All cancellations caused by COVID-19 can be rebooked flexibly and without any problems.
Regarding your stay
Inquiries, Bookings, Flexible Changes, Cancellation
All offers at the Reserve are still available to you. However, certain areas, such as the Finest Beauty or the Medical Spa can only be entered when adjusting to special safety and hygiene measures. We kindly ask for your understanding and also like to point out that such restrictions do not justify any warranty claims, in particular regarding price reductions or withdrawal from the contract.
Due to various bathing options and the spacious size of the spa area, as well as the garden, there are no significant restrictions in the wellness are. We kindly ask you to keep a safe distance from other guests when relaxing on the loungers.
Authorities recommend a certain water area being available per swimmer (6m² per guest in a pool). Therefore only a certain amount of guests is advised to be in the pools at the same time. However, we can say that from experience, this maximum number is hardly reached. Please keep a minimum distance of one meter in hot tubs.
Authorities recommend a maximum number of sauna guests. In addition you have to keep a minimum distance of 1 meter in all directions. The maximum number of guests allowed is indicated on each sauna cabin. All saunas, except steam baths and relaxations rooms, are in operation. No face masks are required in damp rooms, showers and pools.
We offer all regular spa treatments, with a few expections. The fitness area is open and all excercise programs, including yoga classes, are available.
Our extensive activity program is offered for small groups with a focus on outdoor sports.
Stay healthy & reduce the spread
To protect yourself and others from infection, we urge guests and team members to:
- Isolate yourself and contact the hotel, when you have a Fever (37,5°C or higher), you feel feverish or show other signs of illness or symptoms.
- Cover coughs and sneezes with a tissue. Immediately dispose of used tissues.
- Avoid touching your eyes, nose and mouth without washing your hands.
- Frequently wash your hands with water and soup, especially after coughing or sneezing or use the provided hand sanitizer, if water and soap are not available immediately.
1. Oktober 2020