Frequently Asked Questions
What is the weather like in Bad Tatzmannsdorf?
Southern Burgenland offers over 300 days of sunshine a year and the climate is classified as warm and temperate. The annual average temperature is about 9 °C and even in the driest month there is only temporary precipitation. June and July are the hottest months, with temperatures up to 33°C. In the winter months, the average daytime temperature drops to 4-6°C.
How far away is the nearest airport?
We are 137 km away from Vienna Airport, the journey takes about 90 minutes.
The Airport in Graz is 91 km away and by car it takes about 60 minutes.
Do you offer a transfer?
We would be happy to organise a transfer for you from the airport, train station or private address. A reservation at least 2 days in advance is necessary.
Can I travel by public transport?
Vienna is connected with Bad Tatzmannsdorf and Oberwart by daily buses (line G1). The reserve transfer from your bus stop is free of charge, a reservation at least 1 day in advance is necessary.
Can I move into the room before 3 pm?
Guaranteed check-in is at 3 pm. Please note you have to check out on the day of departure until 12 noon.
Is an early check-in or late-check-out possible?
Early check-in or late check-out are sometimes options, but are subject to availability the evening before until 6 p.m. and carry an additional charge.
What is included in the standard rate?
Breakfast buffet, dinner (5-course menu of your choice or buffet), wellness area incl. saunas & active programme. A detailed list can be found at our included services.
Where do you serve breakfast?
The breakfast buffet takes place from 7.30 to 10.30 am in the restaurants Panorama, Birdie and Wintergarden. Our breakfast chefs will be happy to prepare a selection of fresh dishes for you. You can also order breakfast in your room if you prefer to relax in a private atmosphere. A small bathrobe breakfast is available from 6.30 a.m. to 11 a.m. in the foyer of the spa area.
Where do you serve dinner?
At 6.30 pm a table in the Panorama Restaurant (served area) is reserved for you. You can, however, choose the Birdie Restaurant (buffet, show kitchen) or the Restaurant Traube on steak days, reservations necessary by 1.30 pm. Please arrive at 7.30 pm at the latest so a table can be assigned to you.
Where are the pools located?
During your stay with us you have the choice between nine pools. In addition to the Pleasure Pool at -2 (accessible via -3) we offer the Yin Yang Spa, Thermal Spa Landscape and a Ladies Spa – all on floor -3.
When can I use the wellness area?
The wellness area is included free of charge from 3 pm on the day of arrival and until 6 pm on the day of departure. If you arrive earlier (from 10 a.m.) you can use the spa area for an additional charge of € 22.
The opening hours of the saunas in detail: Finnish sauna 7 am to 10 pm, brine grotto 11 am to 10 pm, further saunas 11 am to 7 pm, Ladies Spa 2 to 7 pm.
Can I take my dog / pet with me?
There are pet-friendly double rooms 31m², 2 junior suites 45m² and 1 suite 55m². Please note our guideline. Animals are not allowed in the restaurant, spa or pool area. However, you are welcome to sit with your four-legged darling at the hotel bar and in the Restaurant Traube (with advance reservation subject to availability). Please call us in advance if you want to take other animals (cats, horses) with you.
Are children allowed in the hotel?
The Supreme Hotel offers a pure adult atmosphere for guests aged 16 and older. Families with children are very welcome in our second Reserve Hotel Finest Family. We would like to point out that the public areas in the Reserve are accessible for all guests.
Can you reserve chairs at the pools?
Chairs at our pools and spa areas are available on a first come, first serve basis.
Which events take place at the Reserve?
A list of our current and upcoming Events/activities can be found in our digital guest folder.
What is the Reserve Bonus?
The Reserve Bonus, included in many of our specials and rates, serves as a means of payment for consumption in the hotel restaurants or at the hotel bar, for services in the Finest Beauty, Sports Arena, riding facility, for purchases in the Genusswerkstatt and for greenfees during your stay. The Reserve Bonus cannot be redeemed in cash and will become void upon your return home.
What can you do around Reserve?
Southern Burgenland offers an enchanting landscape to slow down and has a touch of originality. The idyllic hilly landscape is ideal for extended hikes, e-biking and cycling or for running, Nordic walking and golfing. We will be happy to inform you about the many nature and leisure possibilities in and around the Reserve at the reception desk.
Do you have any further questions?
Our holiday hotline will be happy to answer any questions you may have. Contact us!