Reservation policy

The following cancellation fees apply to the booked arrangement:
Up to 3 months before arrival free cancellation.
up to 1 month before arrival: 40%
up to 1 week before arrival: 70%
up to 1 day before arrival: 90%
On the day of arrival and early departure: 100%

All cancellations must be made in written form.
Our Terms & Conditions apply.

You have arrived too early? You want to take a rest? We will try our best to accommodate you earlier – please let us know in advance. If we don't have your room ready in case you arrive earlier, you can leave your luggage at the reception desk until your room is ready. If you leave earlier than booked, we will charge the full 100% of your booking.

Dogs are welcome at our hotel. Please respect our guidelines for dog owners. We charge a € 30 daily fee for dogs, food is not included.
If you book a stay with your pet, an online booking is not possible. Please contact us otherwise.

• Dogs have to be kept on a leash on the entire Reserve.
• Your dog must be at least 12 months old – we only allow one dog per room.
• In case the room is overly dirty we will have to charge an additional cleaning fee of € 100.

Make the most of your hotel stay.

The Reserve Bonus, included in many of our specials and rates serves you during your stay as a means of payment for many additional services and can be redeemed in the following areas:

Consumptions in the hotel restaurants and at the hotel bar, Finest Beauty, Reserve Shop, riding facility, Genusswerkstatt, Sports Arena and greenfees.

The bonus cannot be redeemed by the special or in cash and will expire upon your departure.

Family Reiter guarantees you the best fares currently available on our website. You will not find a cheaper rate for any of our hotels on any other website.

The quickest way to ensure your stay in reserve is to book online. We offer you the best rate, no hidden booking fees and our website is protected by the highest security standards, so you can make a reservation without hesitation.