Reiters Reserve Website T&C

USE OF THE SITE

General

You may only use the services of this website if you are at least 18 years old and allowed to conclude legally binding contracts under current law. Additional terms and conditions may apply to reservations, transactions, purchases, activities or other services which can be found on this website. These Website Terms and Conditions do not exclude special agreements and are subsidiary to other agreements concluded in detail. You agree to comply with these terms and conditions and applicable additional terms.

Accounts/Passwords

We may allow you to access and use certain areas of the website and other platforms through an account with a username and password. You are responsible for the correctness and completeness of the data retrieved during the registration process, as well as for the confidentiality of your passwords, log-in and account information. You are responsible for all uses of the website by you or third parties through your user account. You agree to (a) promptly notify us of any unauthorized use of your password or account or other security breach, and (b) ensure that you log out of your account after each session. It is your persona responsibility to control the distribution and use of your account access and notify us if you wish to terminate your account. We shall not be liable for any loss or damage resulting from non-compliance with these terms.

User generated Content – Instagram & Facebook

When you answer or tag with the hashtag #myreservepic, you agree to the following terms and conditions:
You hereby grant the Golfhotel Bad Tatzmannsdorf Gesellschaft mbH, its subsidiaries, mother companies and other affiliates (together “Reiter’s Reserve”) an irrevocable, irreversible, unrestricted, royalty-free, worldwide and simple license for publication, reproduction, representation, demonstration, distribution, modification, translation and creation of derived works.
This license refers to photos, moving pictures or videos published in a social network (in particular Facebook, Instagram, Twitter or YouTube) and are marked with at least one of the hashtags #myreservepic, #reitersreserve, #reiters, #reitershotel, #reitershotels, #reiterssupreme, #reitersfinestfamily or similar tags or in which there is another agreement between you and Reiters Reserve. Any part of your photo, motion picture or video may be used in any manner and at sole discretion, including, but not limited to, the web presence, marketing- and advertising and promotional material.

You ensure and guarantee that:
(a) you own all rights to your photos;
(b) you have the permission of any person recognisable in your work, in order to grant the rights referenced herein;
(c) you are of age; and
(d) the use of your photos and videos published in social media by Reiters does not violate the rights of third parties or the law. Herewith, you absolve, release and dispense Reiters Reserve and people acting on its behalf from any liability for damages that are connected to the use of your work (indemnify and hold harmless).

Credit Card Information

We do not store any payment information from credit cards or other payment options. All online transactions are handled secure by our payment service provider, Wirecard CEE GmbH, located in Klagenfurt, Austria. We are not responsible for the misuse of the payment methods offered by Wirecard.

Reservations

You may only make reservations and purchases through our website for yourself, your invited guests or a person who authorized you to do so in advance. As long as you have not received the prior written permission from Reiters, you may not make any reservations or purchases for other purposes through the website. This includes, but is not limited to, commercial purposes (re-sale of rooms or reservations), advertising, marketing, or other provision (including third-party websites) to make speculative, false or fraudulent reservations or to reserve rooms in anticipation of high demand. Reservations which violate the Website Terms and Conditions may be canceled without prior notice in the sole discretion of Reiters. Reiters reserves the right to cancel reservations, that turn out to have violated the WTC or GTC later on.

Prices & Payments

Unless agreed otherwise, all prices are in Euro (EUR). Invoicing is always and exclusively in Euros. If the period between the reservation and the contractually agreed service exceeds 6 months, Reiters is entitled to charge the currently valid prices which, however, may not exceed 10% of the offered prices. The prices shown in the online booking system are inclusive of VAT and exclusive local taxes. Online Payments can be made through a payment service provider using credit card, EPS, SOFORT and, if necessary, other payment methods.

Due to the uncertain developments in connection with the coronavirus crisis, we reserve the right to adjust prices in the event of a significant rise in inflation. The calculation is based on the consumer price index 2015=100, whereby the starting point is the month of booking and the calculation is to be made using the index figure last published by Statistik Austria at the time of your stay, if the index increase then exceeds 5%.

Prices & Payments

Unless otherwise agreed, all prices are in Euro (EUR). Invoicing is always and exclusively in Euro. Should the period between reservation and contractually agreed service provision exceed 6 months, Reiters is entitled to charge the currently valid prices, which may not exceed 10% of the offered prices. The prices displayed in the online booking system are inclusive of VAT and exclusive of local tax/tourism tax. If an online payment option is available, payment can be made via a payment service provider by credit card, EPS and, if applicable, other payment methods.

Effects in Epidemics

Some areas in the Reserve may be by law in a restricted operation. The details have not yet been determined and may change continuously depending on the situation. We ask for your understanding and point out that such restrictions do not justify any warranty claims, especially not for price reduction or withdrawal from the contract.

We reserve the right to adjust prices in the event of a significant increase in inflation. The calculation is based on the consumer price index 2015=100, whereby the starting point is the month of booking and the calculation is to be made using the index figure last published by Statistik Austria at the time of your stay, if the index increase then exceeds 5%.

Information on Advertising

Our websites may provide or display information about specific programs, offers, packages or special offers (“specials”). Such a “Special” is subject to its specific terms, conditions and restrictions. Please read and pay attention to them carefully. Reiters reserves the right to change or withdraw any Special at any time without prior notice. Any Special is void if it violates laws.

Links to 3rd Party Websites

This website contains links to third party websites. Reiters provides these links solely for your convenience. The inclusion of these links does not imply in any way that Reiters supports, endorses or agrees with the content, products, services or operators on these websites. We assume no obligation to monitor or check websites linked to or from our websites. The use of such a link and linked website is subject to the conditions and regulations of the respective site and is at your own risk. We are not responsible for practices, services, products or content on third party websites. In addition, you agree that you will not place any link from your website or a third party on any of our websites, without the prior written permission of Reiters. In addition, certain actions on our sites may lead to special forms of advertising from third parties, including information appearing in other windows or on third party websites.

Reiters right to cancel / errors/ mistakes

Our pages may contain typographical errors, technical inaccuracies or other errors and mistakes. This includes information such as, but not limited to, fees, room prices or availability. Reiters assumes no responsibility or liability for such inaccuracies, errors or omissions. Reiters reserves the right to cancel or not execute such affected reservations or such information. Reiters reserves the right to make corrections, changes, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after a reservation is confirmed.

Cancellation Policy

If you waive the travel cancellation protection when booking, the following cancellation fees apply to the booked arrangement:
The following cancellation fees apply to the booked arrangement:
Up to 3 days before arrival free cancellation.
up to 7 days before arrival: 50%
up to 1 days before arrival: 70%
On the day of arrival and early departure: 100%

All cancellations must be made in written form.
Our Terms & Conditions apply.
Merkur/Fit4Life bookings are subject to their own regulations.

Miscommunication / Lost Transactions

Reiters assumes no responsibility or liability for any communication errors, difficulties, failures or other malfunction in connection with lost, stolen or misdirected transmissions, transactions, entries or messages, which happen on or are connected with our websites. Reiters is not responsible for any incorrect information associated with a transfer to or transactions on the pages, regardless of whether this error is due to a system error, a user error, or a human error.

Availability

Our websites are accessible to the general public via an Internet connection. They may be unavailable due to maintenance or repair work or due to computer problems, crashes, an interruption of the Internet service or other unforeseen circumstances. A reference to a product or service on a page does not imply that this product or service is or will be available at the respective location. The content on the pages, including commercial content, is only intended for the use and display, as long as this is permitted according to the applicable laws and regulations. Any offer of a product or service is, in so far as it is prohibited by law, void.

Prohibited uses

Any commercial use of our website is only permitted with the written permission of Reiters. You may not use our websites in order to publish illegal, threatening, offensive, harmful, defamatory or profane content. Any content which constitutes or promotes a behaviour which is regarded as a criminal offense, causes civil liability or violates the law or these terms and conditions otherwise, is inadmissible and prohibited.

Pet Policy

We are looking forward to your stay together with your pet. Dogs from 12 months are welcome at the Reserve and we want to make sure, that our furry friends have the most beautiful and safest stay possible.

Please note our house rules:
1) Dogs have to be kept on a leash on the entire Reserve and in the hotels.
2) Sometimes dogs are simply dogs and can cause damage. In this case, you are liable and responsible for the costs for the repair of damages or additional cleaning required (including labor costs).
3) Some places at the Reserve are taboo for animals. You must keep your pet away from all rooms with water, food and drinks, as well as the gym. Except the restaurant “Traube” and the winter garden in the Supreme.
4) Please stay with your pet, when Reiters staff is in your room.
5) In case the room is overly dirty we will have to charge an additional cleaning fee of 100 €.

Thank you for following these guidelines. We hope that you and your pet will have a wonderful stay with us at the Reserve!

HOTEL General Terms & Conditions

We would like to reiterate that the General Terms and Conditions of the Austrian Hoteliers Association apply to guests of our houses. Should individual provisions of these terms and conditions or the website’s terms be invalid or void, this shall not affect the validity of the remaining provisions.

General terms and conditions for the purchase of online vouchers

General

The contract is concluded with Golfhotel Bad Tatzmannsdorf GmbH, Am Golfplatz 1, 7431 Bad Tatzmannsdorf, hereinafter referred to as Reiters Hotels. Deviating regulations are only valid if they have been expressly agreed upon by both parties in writing. Only persons over the age of 18 are entitled to purchase in our internet shop.

Conclusion of the contract, payment and delivery

The vouchers offered on the hotel website represent a non-binding and non-binding purchase offer. The prices quoted are inclusive of any statutory sales tax. The online order of a voucher via the Internet represents a binding offer of purchase by the customer, which Reiters Hotels is entitled to accept within 48 hours by means of an order confirmation via e-mail, whereby the purchase contract is concluded. If no order confirmation is received within the aforementioned period, the purchase offer shall be deemed rejected and no purchase contract shall be concluded. The vouchers will be sent by Reiters Hotels after receipt of the payment due on the basis of the concluded purchase contract. In order to save shipping costs, the purchased vouchers can also be paid by credit card, EPS or immediate bank transfer, in which case the vouchers can be sent free of charge via e-mail and printed out by the customer. If requested by the customer, the vouchers will also be sent by post in the case of payment by credit card or Sofortüberweisung. No liability is accepted for any delay in delivery by post. If the voucher ordered online has already been sent to the customer before the payment to be made has been received or credited by Reiters Hotels, the voucher shall not be valid until full payment has been received and Reiters Hotels shall be entitled to withhold the services evidenced in the voucher until full payment has been received.

Gift vouchers

Please note that the online vouchers are transmitted to the customer by Reiter’s hotels with a forgery-proof code. As the customer can print out the voucher himself, several prints are possible, but only one print is value-relevant and redeemable. The first voucher redeemed in the voucher management system with the corresponding barcode is regarded as the original and must be debited from Reiters Hotels immediately after it has been redeemed. If further copies with the same code appear, this is an abuse which will result in criminal prosecution. Since a voucher can be passed on or given away accordingly, there is no obligation or possibility on the part of the hotel rider to check the right of ownership of the redeemer. When the voucher is redeemed, the system only checks whether the barcode has really been released by the system and whether the voucher has actually been paid for.
Lost vouchers will not be replaced. Vouchers cannot be returned for cash value disbursement. If the value of the voucher is more than the service consumed, a new voucher is generated with the remaining value. In such a case there is no claim to a cash payment of the still open voucher amount. Reiters Hotels is not obliged to accept unpaid vouchers as means of payment. For operational reasons, the services listed in the voucher can only be provided or guaranteed by the company if an appropriate and timely reservation has been made. The service described in the voucher may vary slightly depending on the event, but may not represent a relevant reduction in value for the guest. Should Reiters Hotels have to close or give up for any reason, the online vouchers shall be forfeited without compensation. This is also the case if the business demonstrably changes hands. In such a case, Reiter’s hotels cannot be used as the original issuer of the vouchers.

Validity, validity period

Vouchers have no expiry date and can be redeemed at any time. All other vouchers are redeemable upon prior request and availability and are valid for one year from the date of issue stated in the voucher. Each voucher can only be redeemed once, which is guaranteed by a barcode or voucher number associated with the voucher.

Cash redemption, billing

It is not possible to redeem the voucher or the value evidenced by it in cash. A VAT-compliant invoice with corresponding tax proof can only be issued at the time the voucher is redeemed and thus at the time the services are actually rendered.

Security Guarantee, Data Protection

Your safety has top priority! Therefore, data such as credit card number, bank code, account number, name and address are transferred when paying with credit cards via certified payment providers via their secure SSL line in compliance with PCI guidelines. This means that no unauthorized person can read your data on the Internet during transmission. In order to provide additional security in the voucher shop, we apply a number of additional security measures. Your data will be processed automatically by us. On the basis of the general terms and conditions, the customer agrees to receive advertising information from Reiters Hotels. This data will not be passed on to third parties.

Exchange, right of withdrawal

Vouchers that do not correspond to your imagination should be returned to us within 14 days of being sent. It is necessary that the written declaration of withdrawal (revocation) is received by Reiters Hotels within 14 days. However, the right of withdrawal does not exist if the use of the service has already begun within the withdrawal period. This right of return only applies to customers who are to be qualified as consumers. In case of loss, theft or cancellation of vouchers, Golfhotel Bad Tatzmannsdorf GmbH cannot provide a replacement.

Court of Jurisdiction

Austrian law applies exclusively to all contractual relationships.
The place of jurisdiction is the regional court of Eisenstadt, Burgenland, Austria.

Questions & Answers

If you have any comments or questions about our terms, privacy policy, cookies or any other experiences made on our website, please contact us at marketing (at) reiters-reserve.at

Last Update: 29. April 2020
Reiters Reserve, all rights reserved.